An interactive scatter chart designed to track service engineer acceptance rates, offering filters for month, service type, engineer rating, and acceptance rate thresholds. It aids the service manager in assessing engineer performance, identifying reasons for low acceptance rates, and exploring correlations between monthly review ratings and acceptance rates in different service types.
Approach
Developed using d3js, html, css , json and javascript, a scatter chart was created that allows the end user to filter the data by month, service type, engineer rating and acceptance rate group.
Each color represents a different engineer rating (between A to E, from good to worse) based on the average rating for the selected month, each circle contains data about number of jobs auto-offered versus the number of jobs auto-accepted and completed.
